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Hot Tub Cover Scam Leaves Florida Retailers in Hot Water

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Hot Tub Cover Scam Leaves Florida Consumers in Hot Water

A recent hot tub cover scam has left numerous consumers in Florida frustrated and out of pocket. Linda Box, one of the victims, paid in full for a hot tub cover last year but never received it. The company, Affordable Spa Covers, along with another related company called Coverlex, both owned by Alejandro Flores-Ramirez, are now facing legal action by Florida’s Attorney General, Ashley Moody. With more than 350 complaints against the businesses and over $90,000 paid by consumers for undelivered or damaged products, the lawsuit aims to ensure the defendants cease their deceptive practices and compensate affected customers.

According to the lawsuit filed by Attorney General Moody, Affordable Spa Covers and Coverlex misled consumers with false promises of fast delivery and charged additional fees for expedited shipping. The companies advertised quick delivery but often failed to fulfill their promises, with customers receiving their orders months later, if at all. This deceptive behavior led to numerous complaints from frustrated consumers who had paid in good faith for products that never arrived or were severely delayed.

Linda Box, among the many affected consumers, paid $400 for a hot tub cover that she never received. As a result, she was unable to use her hot tub and expressed her disappointment and frustration with the lack of response from the company. The Attorney General’s Office has received more than 350 similar complaints from consumers who either did not receive the products they paid for, received damaged items, or faced significant delays in delivery. These consumers trusted the companies to fulfill their orders promptly and provide excellent service, but instead, they were left with empty promises and financial loss.

Attorney General Ashley Moody has taken swift action against Affordable Spa Covers and Coverlex. The goal is to ensure that the defendants are prohibited from selling or manufacturing spa or hot tub covers in the state of Florida in the future. Additionally, the lawsuit seeks penalties to aid in reimbursing affected consumers who have suffered financial losses due to the scam. Moody’s office is actively pursuing legal action against the defendants to hold them accountable for their deceptive practices and provide justice to the victims.

Protecting Consumers & Tips to Avoid Scams

In light of this hot tub cover scam and other contractor-related scams, it is crucial for consumers to remain vigilant and take precautions to protect themselves. The Attorney General’s Office offers the following tips to avoid falling victim to contractor scams:

  1. Seek Recommendations: Ask trusted family and friends for contractor recommendations to ensure a reliable and reputable service.
  2. Research the Company: Check the websites and portfolios of pool and spa builders. Beware of companies with basic stock images on their websites, as this could be a sign of a potential scam.
  3. Obtain Multiple Estimates: Always obtain multiple estimates to compare prices and services before making a decision.
  4. Review Contracts Carefully: Carefully read and understand all contract terms before signing anything. Pay attention to delivery dates, warranties, and refund policies.
  5. Avoid Full Payment Upfront: Refrain from paying the full amount for a project upfront. Instead, consider a payment plan or pay in installments as the work progresses.

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Hot Tub Repair Man Accused Of Burglary

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Hot Tub Repair Man Accused Of Burglary

During a ski trip in Georgia, a group of friends encountered an unfortunate incident involving a hot tub repairman. After completing the job, the friends invited the repairman in for a beer. However, the following day, the repairman allegedly broke into their apartment and made off with personal items valued at nearly $20,000.

The tenants reported the incident to the Steamboat Springs Police Department on March 16. According to the arrest affidavit, the renters had contacted Vacasa rental regarding a broken hot tub in their rental property. Christopher Svenson, a contractor hired through Vacasa, responded to the request. One of the renters had a conversation with Svenson while he was repairing the hot tub and extended an invitation to join them for a drink.

The next day, the three renters left the premises to go skiing. Upon returning at noon, one of the renters discovered that the door was unlocked. They reported several stolen items, including a Rolex watch worth $18,000, Bose headphones worth $329, a Dell laptop worth $848, Adidas sneakers worth $160, and an $80 laptop case. Additionally, one of the renters reported the theft of an American Express credit card, while another stated that $1,200 in cash was missing from their laptop case.

The renter whose credit card was allegedly stolen received notifications of its usage in multiple locations around Steamboat, starting at 12:10 p.m. on March 16, just ten minutes after one of the renters returned to find the unlocked door.

According to the affidavit, Svenson had only been employed by the rental company for five days, as confirmed by the property manager. The property manager informed the police that Svenson had access to the garage but did not possess keys to enter the residence.

On the morning of March 16 at 9:15 a.m., Svenson reportedly expressed feeling belittled by the tenants to the property manager and promptly quit before leaving the office. However, despite quitting, Svenson was allegedly seen at the rental property by a maintenance staff member at 9:30 a.m., just 15 minutes later.

The police used vehicle registration data and video footage from stores where the stolen credit card was used to identify Svenson as the suspect. Subsequently, Svenson was arrested on Wednesday, April 26, on charges of second-degree burglary, a Class 3 felony, and theft, a Class 5 felony. His bail was set at $25,000.

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Canadian Spa Brands Merge – Hydropool + Sunrise

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Canadian Spa Brands Merge - Hydropool + Sunrise

Mississauga-based company Hydropool has made a groundbreaking announcement in the Canadian hot tub and swim spa industry by merging with Sunrise Spas. This merger brings together the leadership, intellectual property, and industry experience of both companies, totaling almost a century, to enhance the efficiency of the production process for both manufacturers.

The primary objective of the merger is to strengthen both the Hydropool and Sunrise brands. By working closely together, the companies aim to build a strong future. The merger presents an exciting opportunity for all those involved in either company.

While the two manufacturers join forces, most aspects of their operations will remain unchanged. Retailers can expect to continue receiving the same high level of service and support they have been accustomed to.

Over the next year, there will be a gradual shift in Sunrise’s production and assembly from Grimsby, Ont. to Hydropool’s location in Mississauga. This transition will be carried out at a reasonable pace to minimize any disruption for retailers.

Throughout the merger, the Sunrise brand family will be maintained, with a focus on strengthening both brands without one overshadowing the other. Dealers will maintain their existing relationships with Sunrise Spas’ customer service, sales teams, and senior leadership. Parts will continue to be supplied directly by Sunrise, and the warranty service will also be handled by Sunrise.

The merger is seen as a change that makes sense for both companies, considering the current economic climate. By operating more efficiently and expanding manufacturing capabilities, both Hydropool and Sunrise will be better positioned for the future.

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Spa Retailers Seek Military Candidates for Hot Tub Donation

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Spa Retailers Seek Military Candidates for Hot Tub Donation

The Spa and Sauna Company in Reno is currently accepting nominations for their upcoming hot tub donation program, specifically targeting local veterans and service members. This initiative, in partnership with spa manufacturer Sundance Spas and charity organization Wish for Our Heroes, aims to provide a deserving recipient with a complimentary Sundance Spa. The donation is scheduled to take place this summer.

While the program is open to nominations nationally through other participating hot tub dealers, candidates eligible for the upcoming donation must reside in the Reno, Sparks, Truckee, Tahoe area. The Spa and Sauna Co., an established business since 1990, specializes in the sale of hot tubs, swim spas, saunas, and BBQs. Their showrooms are located in Reno, Sparks, Carson City, Santa Cruz, and San Jose.

In addition to their collaboration with Wish for Our Heroes, The Spa and Sauna Co. actively supports various local community programs and participates in Toys for Tots. Owner Scott Clark emphasizes their gratitude and sense of responsibility to give back to the community. As passionate hot tub enthusiasts themselves, they aim to share the joy and benefits of hot tub ownership with as many families as possible.

The most recent recipient of their hot tub donation was Jason Kirmel-Long, a 100% disabled Navy veteran from Dayton, NV, who served as an electrician. Previous recipients include Trent Robbins of Sparks, a Purple Heart Marine, as well as several members of the Nevada National Guard with multiple overseas deployments.

Wish for Our Heroes is a national 501(c)(3) organization dedicated to supporting active-duty military personnel by providing resources to make their deployments more manageable and enhance the quality of their family lives. Sundance Spas, Wish for Our Heroes, and spa dealers across the country have collectively donated nearly 100 hot tubs to veterans, positively impacting the lives of over 120 veterans and their families.

If you know a deserving veteran or service member who could benefit from this program, you can submit a nomination on the Wish for Our Heroes website. Whether it’s a friend, family member, or even yourself, take the opportunity to recognize those who have served and contribute to making a difference in their lives.

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